By using Servicely App, you accept the terms and conditions described in this Privacy Policy.

While using Servicely App, we may be using third party software and/or service for various needs, inter alia, in order to collect and/or process the information detailed herein (the "Third Party Service Provider"). Note that these are independent software and/or service providers and we do not take any liability about the information collection policies of these providers, or about any kind of issue, legal or otherwise, relating thereto.

We may also provide additional Servicely-related services, including on-demand Servicely services, provided by our third-party operational service partners (as they may evolve from time to time at our discretion).

  1. What Information We Collect from You

    We collect and process information from your device in several ways, including:

    Once you have given us your consent to track your location, we keep track of your location and movement, including your latitude, longitude and time.

    The collection of location data only happens while Servicely App is in the foreground (unless explicitly stated otherwise by Servicely App) and if you’ve granted Servicely App access to your device’s location services.

    We collect your preferences, including favorite routes, saved locations and other personal customizations such as the "Minimize Walking" option you may select for planning a-to-b trips.

    We also automatically collect usage details each time you use Servicely App, including the country of origin, the searches you make, the routes you interact with, the type of phone or OS you are using, etc.

    We collect your name, phone number, email address, CNIC information, business center information and payment related information.

    We collect your name, phone number, email address and other information you may provide when using the "Send Feedback" feature in the Settings view. When using that option, a "debugging info.txt" file is automatically attached to the email body and contains contextual information (such as your current location, device type, OS version, etc.) that help us address issues you may be reporting.

    We collect contact information (email and/or push notification token) when you explicitly request to be notified when Servicely App supports a new market.

    When hiring service provider from Servicely in supported cities, we collect your name, phone number, zip/postal code, email address, payment information, and other elements necessary to complete a transaction.

  2. How We Use Your Information

    We may use information collected from or provided by you for the following purposes:

    Provide you with pertinent services information for nearby service providers;

    Understand your preferences so that we can customize Servicely App for you, such as recommending personalized booking options;

    Measure usage of Servicely App, including usage of specific features and views;

    Generate real-time location data of Servicely users/Service provider and broadcast the user’s location and measure the distance between user and service provider;

    Securely transfer your payment information and user credentials to mobility operators to provide you access to their services;

    Develop and improve Servicely App based on your feedback and interactions;

    Guide product development and build new features;

    Conduct research on users’ habits and how they use Service provider;

    Identify and correct bugs and other problems with Servicely App;

    Respond to your emails and help with support queries;

    Subject to your consent, keep you posted from time to time on latest announcements and additional information;

    Comply with law and regulations and lawful requests or orders.

  3. Users Options

    The following are some examples of your options with regard to collection, use and disclosure of your information:

    You can stop all collection of location data easily and at any time by disabling location services in your device’s settings or by uninstalling Servicely App.

    You are not required to indicate any preferences (including setting your home and work address) in order to use Servicely App, since these are optional.

    You can provide anonymous feedback by using an email account that does not reveal your identity and does not include your name. You can also manually remove the "debugging info.txt" attachment file from the email’s body if you do not want to share such contextual information with us.

    You can unsubscribe at any time by send us email provided in contact us section in app.

  4. Disclosure To Third Parties

    We do not disclose your information to third parties without your explicit consent except for the following purposes:

    In case you request assistance with the use of Servicely App, we might share such request, including your contact information, with a third party directly involved in the issue (i.e. if you inform us over email that certain Servicely schedules in the app are outdated, and we forward this message to the applicable Servicely Providers).

    When you purchase services from a third party (e.g. a mobility operator) through our app, we will share the information required to ascertain your lawful use of those services (including tokenized payment information, relevant personally identifiable information, and any relevant location data). For example, if you purchase a public Servicely ticket, we may share the time and location where you purchased that ticket in order to ensure that no fraudulent tickets have been sold.

    In case of a prospective business transaction, you agree that Servicely App may disclose anonymous and aggregate information to another corporation in order for the parties to determine whether to proceed with such transaction. In case a business transaction is completed, you agree that any information may be transferred to the corporation that owns Servicely App or the relevant part of it in order to carry its business. A "business transaction" includes, but is not limited to, a reorganization, merger, purchase, sale or other acquisition or disposition of a corporation or any of its assets.

    In case we are required to comply with applicable law and regulations and lawful requests or orders or if it is otherwise permitted by law (i.e., protect and defend our rights, situation that threatens life, health or safety, etc.).

    We also disclose anonymous and aggregate information to certain third parties for research, product development or other business purposes. For instance, we may share information with Servicely agencies to help them analyze and improve their services.

  5. Security Safeguards

    We are committed to securing your information and we take reasonable physical, organizational and technical measures to protect your information against unauthorized access, use, disclosure, modification or destruction.

    These safeguards include, but are not limited to:

    Storage on secure servers;

    Encryption of the communication channels;

    Limited access to employees and contractors on a "need-to-know" basis.

    Although we take great efforts to protect your information, no security system can prevent all potential security breaches nor be immune from any wrongdoings or malfunctions.

  6. Right to Access and Removal

    We store your information on outsource servers

    If you would like to remove or access any information that we have collected through Servicely App that is stored on our servers, please contact us at support@servicely.net. On receiving such a request, we will use reasonable efforts to provide you or delete such information.

  7. Children

    We do not knowingly collect, use or disclose information from children under the age of 13. If we learn that we have collected information of a child under 13 without first receiving parental consent, we will take steps to delete such information within a reasonable time. If you have reason to believe that a child under the age of 13 has provided information to us, please contact us and we will take steps to delete such information within a reasonable time.

  8. Contact Information

    If you have any questions or concerns about this Privacy Policy, please contact us by email at support@servicely.net or by phone at +923455452773 and we will examine and reply to all communications within reasonable delays.

    This Privacy Policy was last updated on Feb 04, 2020.

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